Privacy Policy
Privacy Policy
Last updated: 17th December 2025
At Tucked Away, we believe trust and transparency are part of a great stay. This policy explains how we look after your personal information — carefully, respectfully, and only when genuinely needed.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Tucked Away is a small, independent collection of luxury holiday cottages in the Cotswolds, designed for relaxed family stays, pet-friendly breaks, and memorable moments away.
For the purposes of data protection law, Tucked Away is the Data Controller for any personal information you share with us.
Contact email: hey@tucked-away.co.uk
The Information We Collect
We only collect information that helps us look after you properly.
Information you share with us:
• Your name and contact details
• Booking and stay details
• Payment and billing information
• Special requests (such as travelling with a dog or celebrating a special occasion)
• Messages, enquiries, or feedback you send us
Information collected automatically:
• Basic website usage data (such as IP address and browser type)
• Cookie data to help our website work smoothly and improve your experience
During your stay:
• Emergency contact details (if provided)
• Vehicle details where required
• Feedback or reviews you choose to leave
How We Use Your Information
We use your personal information to:
• Confirm and manage your booking
• Communicate with you before, during and after your stay
• Process payments and refunds
• Meet our legal and financial obligations
• Improve our cottages, service and guest experience
• Share occasional news or offers — only if you’ve chosen to hear from us
Our Lawful Basis for Using Your Data
We process your data because:
• It’s necessary to deliver your stay (contractual obligation)
• We’re required to keep certain records by law
• It helps us run and improve our business (legitimate interests)
• You’ve given clear consent (for marketing communications)
Marketing
If you choose to hear from us, we may send the occasional update or offer from Tucked Away.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
Sharing Your Information
We only share your information where it’s genuinely necessary, including with:
• Booking and property management systems
• Secure payment providers
• Email and marketing platforms
• Professional advisers (such as accountants)
• Authorities where legally required
We never sell your data, and we only work with trusted providers.
How We Keep Your Data Safe
We take your privacy seriously and use appropriate security measures, including secure systems, limited access to personal information, and reputable third-party software providers.
Your data is stored only for as long as necessary.
How Long We Keep Your Information
Typically:
• Booking and financial records: up to 7 years (legal requirement)
• Marketing preferences: until you unsubscribe
• Enquiries: only as long as needed to respond and follow up
Your Rights
You have the right to:
• Access the information we hold about you
• Ask us to correct or update it
• Request deletion of your data
• Object to or restrict how we use it
• Withdraw consent at any time
• Raise a concern with the UK Information Commissioner’s Office (ICO)
Cookies
Our website uses cookies to ensure everything works as it should and to help us understand how visitors use the site.
You can manage cookies through your browser settings. For more details, please see our Cookie Policy.
External Links
Our website may include links to other websites. We’re not responsible for their privacy practices, so we recommend checking their policies separately.
Updates to This Policy
We may occasionally update this Privacy Policy. Any changes will be reflected here.
Get in Touch
Tucked Away
Email: hey@tucked-away.co.uk
Explore Our Unique Lodgings
Because here at Tucked Away, we know The Cotswolds is the kind of place little moments feel big again.
What our guests have said
“We had a lovely stay at Charlotte's. My husband and I travelled with our 2 year old and my mum and it was the perfect layout for us. Being close to the shops and restaurants made it easy to explore and there are lot of local kid-friendly attractions a short drive away. We'll be returning for sure!"
“This was a lovely property for a chilled weekend with my friends. We were really impressed with how well stocked the kitchen was as it meant we could cook a nice dinner with ease. We loved the location as there was a pub a few steps away and was in short driving distance to lots of attractions like Daylesford. My dog particularly enjoyed the walking routes from the town that took him to big fields to play fetch!”
“The perfect get-away for our family holiday in the perfect place. The house is located right in the centre of Stow on the Wold so all the gorgeous pubs and shops are just a stones throw away. The house was immaculate and had so many facilities. All rooms were a generous size and beds super comfy. The hosts even allowed us to check in a few hours early and we arrived to a fresh loaf of bread and milk in the fridge. 10/10 the perfect stay.”